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Posts tagged optus
Optus you sly dog
Jun 29th
So I made like 5 calls to Optus today. Got transferred here and there but eventually I managed to get what I want.
Termination fee is $730 for the first 12 months regardless, after the first 12 months it’s a percentage. The termination fee is calculated based on the plan you FIRST signed up with. Doesn’t matter if you upgrade it’ll still be the same.
So I thought, hang on then can’t I sign up for the $19 cap and then upgrade to $49 with a much lower termination fee? Well, it seems they have that loophole covered. You can do that but…you’ll end up paying for the handset payments from the $19 cap instead of the $49 cap, which will turn out to be a lot higher overall. Bastards!
But in the end, I weighed my options and decided to just upgrade. It’ll cost me $438 to terminate my contract (after the 40% discount) and an addition $156 worth of handset repayments, which adds up to around $594, which should be around the same price that I can sell my iphone 3g for.
To finish off I saw the most hilarious tweet today. Kevin Rudd tweeted “Ok. So its only a couple of hours to go before I’m on Rove. With Bruno! Any ideas guys about how I can get out of this one?” and then Rove replies with “Send a fake email?”. Brilliant.
Another rant at Optus
Jun 22nd
I’ve talked about how fail Optus is before, this will be another one of those rants.
Well, Optus released pricing and release dates for the upcoming iPhone 3GS but it didn’t say anything about upgrading from an existing iPhone plan. So I decided to call them up instead.
I was greeted by the usual computer. My question is this…why is it that Optus have 5 different numbers registered for different departments but they all get redirected to the same computer? I mean, I dialed the number for sales why the hell should I go through the process of telling the computer…again…that my enquiry is about sales?
So I was greeted by a technician called “Roy”. He sounded Aussie so I was rather relieved. I explained to him my enquiry, once I stopped talking, it was obvious that he wasn’t Aussie at all. Here’s my theory…these techs from India probably practices an hour each day on how to say “Hi this is the Optus Sales department, my name is <blah>. How can I help you?” in an Aussie accent just to trip me out. I know you’re trying to make the customer experience better…but you’re really not.
Anyway, the conversation went something like this:
Me: Hi, I’m John and I would like to make sure enquiries about the upcoming iPhone 3GS
Tech: mhmm
Me: I’m just wondering if there are any plans to upgrade to the new iPhone 3GS for existing iPhone 3G customers?
Tech: Yes there is, it’s already on the website. The website contains all the plans and prices.
Me: Yes, I know…I’m asking if there are any plans for existing iPhone owners which is not on the website.
Tech: You can already upgrade your phone. You just have to plug it in and then download the latest version.
Me: Okay sorry, I meant the iPhone 3GS not the software.
Tech: Yes…the iPhone 3GS is the software.
Me: (At this point I start laughing) Nonono, 3GS is the physical phone…not software
Tech: If you want to upgrade to another phone you have to wait until your contract ends
Me: Okay…that’s all I wanted to know
Tech: If you want to upgrade your iPhone you can do that already
Me: (Laughs again) Yes, I’ve done it already, anywho…thanks for your time, bye.
Hilariously…within 2 hours of making that call I got sent an email from Optus regarding the new iphone. It read…
Existing Customers
If you are an existing Optus customer, and you want a New Apple iPhone 3G S, make sure you open the emails we send as there is a special offer just for you coming soon.
Thanks Optus.
