I posted before that I will be moving to TPG from Optus Cable. Well, it’s been around 3 weeks and there has been no progress. I called up Telstra and asked for a status report…

Me: I would like a status report on the transfer
Telstra Rep: Okay give me a moment while I take a look
Me: Sure
Telstra Rep: Well, you have an appointment confirmation
Me: What appointment confirmation?
Telstra Rep: When you applied for the transfer
Me: I haven’t had any information regarding an appointment
Telstra Rep: It was made when we filed the transfer
Me: Well, I don’t know anything about it…can you tell me when the appointment is?
Telstra Rep: I don’t know when it is, we just file the transfer
Me: Okay…so…you don’t know when it is, I don’t know when it is, so who does?
Telstra Rep: The people who we filed it to should know, I don’t have that information here with me
Me: *exasperated* Well…can you transfer me to a department that do have this information?

After around 10 minutes of being put on hold, she finally told me that the appointment is on the 16th between 8am and 12pm.

That’s the thing with customer support reps, if the request involves any kind of effort they will try and avoid it as much as possible until you push them. For the most part, they have the information just too lazy to access it. So yes, on the 16th, the infrastructure will be setup and after that we probably have to wait another week or so for TPG to activate us. I’ll probably give them another call, put in some nice words to hurry the process up a bit. Like I said, everything is possible, people are generally too lazy to do it…I would know…working for tech support for a year teaches you things.

In the mean time, we’ve used up 67% of our Internet. After telling my cousin NOT to download anything, he ended up downloading 14% in one day. Yesterday, I told him to download off-peak…and he did exactly that…downloaded off-peak and used up all the off-peak data and ended up using up a further 16% of our on-peak data. Now we only have 4gbs left…over the next 23 days.

I’ll probably write up a system, where he makes requests and I process them, so he doesn’t have to do ANYTHING.