I’m not racist…it’s just that Indians are the most frustrating people to talk to when it comes to tech support. It may be a bit too harsh to call him idiot…but it was just so frustrating talking to him. He wanted a password reset done on his account. Here is what happened:

Me: Have you ever done a password reset before?
Him: Yes
Me: When did you reset it?
Him: Last Friday
Me: You might have to reset it again, go to <reset.domain.com> to reset your password
Him: Okay…just a second
Me: Okay…have you been to this site before?
Him: No
Me: That means you’ve NEVER reset your password before. Log in to that website
Him: The page isn’t working
Me: What url did you type in?
Him: h-t-t-p-:-/-/-search.live…
Me: Okay…I’m not asking for the url that’s currently displayed…what was the url that YOU typed in?
Him: h-t-t-p-:-/-/-search.live…
Me: Okay okay…that is the URL that’s currently displayed…what is the url that you typed in? Was it reset.domain.com?
Him: Yes
Me: r-e-s-e-t.domain.com
Him: Yes
Me: Okay…why don’t we do a netmeeting
Him: Okay…netmeeting doesn’t work…it’s not configured on this machine…
Me: Then configure it…
Him: Okay…my IP address is xx.1xx.xx.xx
Me: Is it xx.1xx.xx.xx? [I repeated it number by number]
Him: Yes
~Obviously it doesn’t work
Me: Can you repeat your IP address again?
Him: xx.xx.xx.xx
Me: [sigh]

After finally gaining access to his computer I find that he typed in resetdomain.com

UBER SIGH