Idiot of the Day

Idiot of the Day

I’m not racist…it’s just that Indians are the most frustrating people to talk to when it comes to tech support. It may be a bit too harsh to call him idiot…but it was just so frustrating talking to him. He wanted a password reset done on his account. Here is what happened:

Me: Have you ever done a password reset before?
Him: Yes
Me: When did you reset it?
Him: Last Friday
Me: You might have to reset it again, go to <reset.domain.com> to reset your password
Him: Okay…just a second
Me: Okay…have you been to this site before?
Him: No
Me: That means you’ve NEVER reset your password before. Log in to that website
Him: The page isn’t working
Me: What url did you type in?
Him: h-t-t-p-:-/-/-search.live…
Me: Okay…I’m not asking for the url that’s currently displayed…what was the url that YOU typed in?
Him: h-t-t-p-:-/-/-search.live…
Me: Okay okay…that is the URL that’s currently displayed…what is the url that you typed in? Was it reset.domain.com?
Him: Yes
Me: r-e-s-e-t.domain.com
Him: Yes
Me: Okay…why don’t we do a netmeeting
Him: Okay…netmeeting doesn’t work…it’s not configured on this machine…
Me: Then configure it…
Him: Okay…my IP address is xx.1xx.xx.xx
Me: Is it xx.1xx.xx.xx? [I repeated it number by number]
Him: Yes
~Obviously it doesn’t work
Me: Can you repeat your IP address again?
Him: xx.xx.xx.xx
Me: [sigh]

After finally gaining access to his computer I find that he typed in resetdomain.com

UBER SIGH

Idiot of the day

From today I will be posting idiots that call up. Now remember, these people are not regular customers. These are employees at the company I work at (biggest networking company in the world…hint hint) and it amazes me that they are hired.

This one guy decided to email some personal documents to his email address. He doesn’t bother checking to see if they arrived or not and then DELETES the attachments off his computer. He has not done a backup or thought about putting it onto a removeable disk. I told him to check his Sent Box and he tells me that he was having Quota issues and DELETED the emails in his Sent Box.

EPIC FAIL